Privacy Policy

Balmain Mint respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Balmain Mint collects, uses, stores and discloses your personal information when you:

• visit or use our website;

• create an account;

• purchase or enquire about our products;

• subscribe to our communications;

• interact with our advertisements;

• contact our customer support team; or

• otherwise use our websites, products, services or related features.

Together, these activities are referred to in this Privacy Policy as the “Services.”

Our online store is hosted and supported by Shopify. Shopify provides the ecommerce infrastructure that allows us to offer the Services and process transactions.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service regarding the collection, use, storage or disclosure of personal information, this Privacy Policy will apply to that extent.

1. About Balmain Mint

Balmain Mint is a privately owned business producing and supplying collectible copper products.

References to “Balmain Mint,” “we,” “us” or “our” in this Privacy Policy refer to the entity operating the Balmain Mint website and store.

Our contact details are provided at the end of this Privacy Policy.

2. Personal Information We Collect

“Personal information” means information that identifies you, relates to you, describes you or could reasonably be linked with you.

Depending on how you interact with us and the laws that apply where you live, we may collect the following categories of personal information.

Contact information

This may include your:

• name;

• email address;

• telephone number;

• billing address;

• delivery address; and

• other contact details you provide.

Order and transaction information

This may include:

• products viewed or purchased;

• products added to your cart or wishlist;

• order history;

• billing and delivery details;

• returns, refunds, exchanges and cancellations;

• discount or promotional codes used;

• payment status; and

• correspondence relating to an order.

Payment information

Payments are generally processed through Shopify Payments or other authorised payment providers.

Depending on the payment method selected, payment providers may process:

• credit or debit card details;

• payment account information;

• billing information;

• payment confirmations;

• transaction identifiers; and

• fraud-prevention information.

Balmain Mint does not generally retain complete payment-card details on its own systems.

Account information

Where customer accounts are available, we may collect:

• login details;

• account preferences;

• saved addresses;

• communication preferences; and

• order history associated with the account.

Communications

We may collect information you provide when you:

• contact us by email, telephone, social media or website form;

• request customer support;

• respond to a survey;

• submit a review;

• enter a promotion; or

• otherwise communicate with us.

Device and technical information

We and our service providers may automatically collect information such as:

• IP address;

• device type;

• browser type;

• operating system;

• approximate location;

• device identifiers;

• referring website;

• pages viewed;

• links selected;

• date and time of access;

• session information; and

• information about how you navigate and interact with the Services.

Marketing and advertising information

We may collect information relating to:

• advertisements you viewed or interacted with;

• marketing emails or messages you opened;

• products you showed interest in;

• referral sources;

• campaign identifiers;

• cookie and tracking preferences; and

• interactions with our marketing partners.

Inferences

Where permitted by law, we may draw reasonable inferences from the information described above, such as your likely product interests, customer preferences or marketing engagement.

3. How We Collect Personal Information

We may collect personal information:

Directly from you

For example, when you:

• place an order;

• create an account;

• contact us;

• subscribe to marketing;

• enter delivery or payment information;

• submit a review; or

• complete a website form.

Automatically

We may collect information automatically when you use our website through:

• cookies;

• pixels;

• tags;

• software development kits;

• browser storage;

• analytics tools; and

• similar technologies.

From Shopify and other service providers

We may receive information from organisations that help us operate the business, including:

• Shopify;

• payment processors;

• delivery and fulfilment providers;

• analytics providers;

• advertising platforms;

• email and SMS platforms;

• fraud-prevention services;

• customer-support providers; and

• website and technology providers.

From marketing and business partners

We may receive information from advertising platforms, referral partners, social media services and other third parties where permitted by law.

4. How We Use Personal Information

We may use personal information for the following purposes.

Providing and fulfilling the Services

This includes using personal information to:

• process and fulfil orders;

• process payments;

• arrange packing, shipping and delivery;

• provide order confirmations and updates;

• administer accounts;

• process returns, refunds and exchanges;

• respond to customer enquiries;

• manage reservations, allocations or pre-orders;

• remember customer preferences;

• provide customer support; and

• perform our contractual obligations.

Improving and personalising the Services

We may use personal information to:

• improve our website and customer experience;

• understand how customers use the Services;

• troubleshoot technical issues;

• recommend products;

• personalise website content;

• analyse demand and purchasing patterns; and

• develop or improve products, campaigns and services.

Marketing and advertising

Subject to applicable law and your communication preferences, we may use personal information to:

• send promotional emails or text messages;

• send product release and allocation announcements;

• advertise Balmain Mint products;

• measure advertising performance;

• create advertising audiences;

• personalise advertisements;

• conduct customer research; and

• remind customers about products left in their cart or checkout.

You can unsubscribe from promotional emails through the unsubscribe link contained in those emails.

Opting out of marketing does not prevent us from sending transactional communications relating to your purchases, account, delivery, security or customer-service enquiries.

Security and fraud prevention

We may use personal information to:

• verify transactions;

• detect and prevent fraud;

• identify unauthorised activity;

• protect our customers and business;

• secure accounts and systems;

• investigate suspicious transactions; and

• enforce our Terms of Service and other policies.

Legal and regulatory purposes

We may use personal information to:

• comply with applicable laws;

• meet tax, customs, accounting and recordkeeping obligations;

• respond to lawful requests from regulators, courts, law-enforcement agencies or government bodies;

• establish, exercise or defend legal claims;

• investigate disputes or policy violations; and

• protect our rights, property, customers and personnel.

5. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to:

• operate the website;

• keep items in your shopping cart;

• remember your preferences;

• maintain website security;

• understand website traffic;

• measure performance;

• provide personalised content;

• support advertising; and

• analyse customer behaviour.

Some cookies are necessary for the website and checkout to function. Other cookies, including analytics and advertising cookies, may be optional depending on your location.

Where required, we will request consent before using non-essential cookies.

You may be able to control cookies through:

• our cookie or privacy preference tools;

• your browser settings;

• your device settings;

• advertising-platform controls; or

• Shopify’s privacy tools.

Blocking certain cookies may affect the functionality of the Services.

6. How We Disclose Personal Information

We may disclose personal information to the following parties where reasonably necessary for the purposes described in this Privacy Policy.

Shopify

Our store is hosted by Shopify. Shopify processes information relating to your access to and use of the Services, including information required to operate the store, process transactions, improve Shopify’s services and provide certain personalised features.

Payment providers

We may disclose information to banks, payment gateways, card networks and payment processors to authorise and process transactions.

Fulfilment and delivery providers

We may disclose relevant personal information to:

• warehouses;

• fulfilment providers;

• couriers;

• postal providers;

• customs brokers;

• shipping platforms; and

• other delivery partners.

This information may include your name, delivery address, telephone number, email address, order details and customs information.

Technology and professional service providers

We may disclose information to providers assisting with:

• website hosting;

• cloud storage;

• analytics;

• customer support;

• information technology;

• cybersecurity;

• accounting;

• legal services;

• insurance;

• fraud prevention;

• email and SMS communications; and

• business administration.

Advertising and marketing partners

Where permitted by law, we may disclose or make information available to advertising and marketing providers for:

• campaign delivery;

• audience measurement;

• conversion tracking;

• personalised advertising;

• attribution;

• marketing analytics; and

• promotional communications.

Depending on the jurisdiction in which you live, certain advertising disclosures may be treated as a “sale,” “sharing” or use of personal information for targeted advertising.

Where applicable, you may opt out using the privacy controls made available through our website or by contacting us.

Business transactions

Personal information may be disclosed in connection with:

• a merger;

• acquisition;

• financing;

• restructuring;

• sale of assets;

• insolvency;

• change of control; or

• similar business transaction.

Legal and protective disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to:

• comply with law;

• respond to lawful legal process;

• cooperate with regulatory or law-enforcement authorities;

• enforce our agreements and policies;

• investigate fraud or security incidents;

• protect the safety of any person; or

• protect our legal rights and property.

At your direction

We may disclose information where you request, authorise or consent to the disclosure.

7. Relationship With Shopify

Shopify collects and processes personal information relating to your use of the Services in order to provide and improve its ecommerce platform and related services.

Information submitted through our store may be transmitted to Shopify and other service providers located outside your country of residence.

Certain Shopify services may combine information from your interactions with our store with information from your interactions with Shopify or other merchants.

In some circumstances, Shopify may independently determine how and why it processes personal information.

Further information about Shopify’s privacy practices and privacy request tools is available through Shopify’s Consumer Privacy Policy and Privacy Portal.

8. International Transfers

Your personal information may be transferred to, stored in or processed in countries other than the country in which you live, including Australia, the United States, Canada and other countries in which Shopify or our service providers operate.

Privacy and data-protection laws in those countries may differ from the laws in your jurisdiction.

Where required by law, we take reasonable steps to use recognised safeguards for international transfers, which may include:

• contractual privacy protections;

• data-processing agreements;

• standard contractual clauses;

• adequacy decisions; and

• other legally recognised transfer mechanisms.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• fulfil orders;

• maintain customer accounts;

• provide customer support;

• comply with tax, accounting, customs and legal obligations;

• resolve disputes;

• prevent fraud;

• enforce agreements; and

• establish or defend legal claims.

Retention periods vary depending on:

• the type of information;

• the nature of our relationship with you;

• applicable legal requirements;

• security and fraud risks; and

• whether the information is required for an active dispute or investigation.

When personal information is no longer reasonably required, we may delete, anonymise or securely destroy it, subject to applicable law and technical limitations.

10. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against:

• loss;

• misuse;

• unauthorised access;

• interference;

• alteration; and

• unauthorised disclosure.

However, no website, database, transmission or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account or information has been compromised.

Please do not send sensitive payment information or account passwords through unsecured communication channels.

11. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of personal information;

• request a portable copy of certain information;

• withdraw consent where processing is based on consent;

• object to or restrict certain processing;

• opt out of marketing communications;

• opt out of targeted advertising;

• opt out of the sale or sharing of personal information;

• limit certain uses of sensitive personal information;

• appeal a decision relating to a privacy request; and

• lodge a complaint with a privacy or data-protection regulator.

These rights are not absolute. We may refuse or limit a request where permitted by law, including where information must be retained for legal, security, fraud-prevention or contractual reasons.

To submit a privacy request, contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before completing a request.

You may also be permitted to appoint an authorised agent to act on your behalf. We may require evidence that the agent has authority to make the request and may separately verify your identity.

We will not unlawfully discriminate against you for exercising a privacy right.

12. Australian Customers

Where applicable, Balmain Mint handles personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Australian customers may request access to or correction of personal information by contacting us.

If you believe we have not handled your personal information appropriately, please contact us first so that we can investigate your complaint.

Where applicable, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner.

13. Canadian Customers

Canadian customers may have rights under the Personal Information Protection and Electronic Documents Act and applicable provincial privacy laws.

Where these laws apply, Balmain Mint will seek meaningful consent where required and will limit the collection, use and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

Canadian customers may contact us to:

• request access to personal information;

• request correction of inaccurate information;

• withdraw consent, subject to legal or contractual limitations; or

• submit a privacy complaint.

You may also have the right to contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator.

14. United States Customers

Residents of certain US states may have additional rights under applicable state privacy laws.

Subject to applicable thresholds, exemptions and verification requirements, these rights may include the right to:

• know the categories and specific pieces of personal information collected;

• know the sources and purposes of collection;

• know the categories of third parties receiving personal information;

• request correction;

• request deletion;

• obtain a portable copy;

• opt out of targeted advertising;

• opt out of the sale or sharing of personal information;

• limit certain uses of sensitive personal information; and

• appeal the denial of a privacy request.

We do not knowingly sell personal information in exchange for monetary payment.

However, certain analytics, advertising or cross-context behavioural advertising activities may be legally characterised as “selling” or “sharing” personal information in some US states, even where no money is exchanged.

Where required, eligible users may opt out through our website’s privacy controls or by contacting us.

Where legally required, we will also process recognised browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

15. Marketing Communications

You may opt out of promotional emails at any time by selecting the unsubscribe link in the relevant email.

You may opt out of promotional text messages by following the instructions included in the message or by contacting us.

Even after opting out, we may continue sending communications that are necessary to:

• confirm or fulfil an order;

• provide delivery updates;

• respond to your enquiry;

• notify you about your account;

• issue safety or security notices; or

• comply with legal obligations.

16. Children’s Privacy

The Services are intended for adults and are not directed to children.

We do not knowingly collect personal information from children under the age of 16 or the minimum legal age applicable in their jurisdiction.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us so we can investigate and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

17. Third-Party Websites and Services

The Services may contain links to websites, social media platforms or services operated by third parties.

Balmain Mint does not control and is not responsible for the privacy, security, accuracy or content of third-party services.

The inclusion of a link does not necessarily mean we endorse the relevant third party.

You should review the privacy policies and terms of any third-party website or service before providing personal information.

18. Product and Business Disclaimer

Balmain Mint is an independently owned private business producing collectible copper products.

Balmain Mint is not affiliated with, endorsed by, authorised by or associated with any government, central bank, sovereign mint, official monetary authority or issuer of legal tender in any jurisdiction.

References to “Mint” describe our private branding and product-production activities only.

Unless expressly stated otherwise, Balmain Mint products:

• are privately produced collectible products;

• are not legal tender;

• are not government-issued currency;

• are not backed or guaranteed by any government or central bank; and

• do not carry any official monetary denomination.

This clause is provided for transparency regarding the identity and operation of Balmain Mint. It does not alter how personal information is handled under this Privacy Policy.

19. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes to:

• our business;

• the Services;

• our technology;

• our service providers;

• our data-handling practices;

• applicable laws; or

• regulatory requirements.

The revised Privacy Policy will be posted on our website with an updated “Last updated” date.

Where required by law, we will provide additional notice or obtain consent before a material change takes effect.

20. Complaints

If you have a question or complaint about how we collect, use or disclose personal information, please contact us using the details below.

We will review and respond to privacy complaints within a reasonable period and in accordance with applicable law.

Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data-protection authority.

21. Contact Us

For privacy questions, complaints or requests to exercise your rights, please contact:

Email: hello@balmainmint.com